Terms & Conditions

Last updated: June 2026

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Welcome to VENOM Hockey. These Terms and Conditions govern your use of our website and the purchase of products from VENOM Hockey. By accessing our website or placing an order, you agree to be bound by these Terms and Conditions.

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1. About Us

VENOM Hockey is a supplier of field hockey sticks, equipment, accessories and related products. References to “we”, “our” and “us” refer to VENOM Hockey. References to “you” or “customer” refer to the person placing an order or using this website.

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2. Products

We aim to ensure all product descriptions, specifications, images and pricing are accurate. However, slight variations in colour, finish, graphics or materials may occur due to manufacturing processes, screen settings or product updates.

All products are subject to availability. We reserve the right to discontinue, modify or update products without prior notice.

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3. Orders

When you place an order, you are making an offer to purchase goods from VENOM Hockey.

All orders are subject to acceptance and availability. We reserve the right to refuse, cancel or limit orders at our discretion, including where pricing errors, suspected fraud or stock discrepancies occur.

You will receive an order confirmation email after purchase. This confirmation does not constitute final acceptance of your order.

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4. Pricing and Payment

All prices displayed on our website are shown in GBP (£) unless otherwise stated.

We reserve the right to change prices at any time without notice. However, any confirmed order will be charged at the price displayed at checkout.

Payment must be received in full before goods are dispatched.

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5. Shipping and Delivery

Delivery times are estimates only and are not guaranteed.

Shipping costs and estimated delivery times are displayed during checkout and may vary depending on location and product type.

VENOM Hockey is not responsible for delays caused by:

• courier disruptions

• customs delays

• weather events

• circumstances beyond our reasonable control
   

Risk in goods passes to the customer upon delivery.

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6. Returns and Refunds

Please refer to our Refund Policy for full details.

Where applicable under consumer law, customers may return eligible unused items within the stated return period, provided products are returned in original condition, unused and in original packaging.

Refunds will be processed to the original payment method after inspection and approval.

We reserve the right to reject returns where products show signs of use, damage or misuse.

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7. Custom and Personalised Products

Custom, made-to-order or personalised products (including club-branded items, personalised bags or bespoke equipment) are non-refundable unless faulty or supplied incorrectly.

Customers are responsible for ensuring all custom text, logos, sizes and specifications are correct before order confirmation.

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8. Product Warranty

VENOM Hockey products are designed for sporting use and will naturally experience wear over time.

We offer a limited 6-month warranty against manufacturing defects from the date of purchase unless otherwise stated.

This warranty covers genuine manufacturing defects only and does not cover:

• normal wear and tear

• cosmetic damage including chips, scratches, paint wear or surface cracking

• damage caused by stick tackles, clashes with other sticks, impacts with balls, goalposts, footwear or hard surfaces

• breakage resulting from excessive force, misuse or use outside intended sporting purpose

• damage caused by improper storage, heat exposure or neglect

• gradual performance deterioration through regular use
   

Due to the high-performance carbon construction of many VENOM sticks, breakage resulting from impact during gameplay does not automatically indicate a manufacturing defect and will be assessed on a case-by-case basis.
 

Warranty claims must be submitted within 14 days of the defect first becoming apparent and must include:

• proof of purchase

• clear photographs of the damage

• a description of how the damage occurred
   

Warranty approval remains at the sole discretion of VENOM Hockey following assessment.

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9. Product Use and Safety

Field hockey is a physical sport with inherent risk.

Customers are responsible for ensuring products are used safely and appropriately, including wearing suitable protective equipment where required.

VENOM Hockey accepts no responsibility for injury, loss or damage resulting from misuse of products.

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10. Intellectual Property

All website content including logos, branding, graphics, text, product images and design elements are the property of VENOM Hockey unless otherwise stated.

Content may not be copied, reproduced, distributed or used commercially without prior written permission.

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11. Limitation of Liability

To the fullest extent permitted by law, VENOM Hockey shall not be liable for indirect, incidental or consequential damages arising from use of our website or products.

Nothing in these Terms excludes liability where exclusion is unlawful, including liability for fraud or death or personal injury caused by negligence.

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12. Privacy

Your personal information is handled in accordance with our Privacy Policy.

By using this website, you agree to our collection and processing of data as described in that policy.

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13. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of Northern Ireland and the United Kingdom.

Any disputes arising in connection with these Terms shall be subject to the jurisdiction of the courts of Northern Ireland.

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14. Contact Us

If you have any questions regarding these Terms and Conditions, please contact us at hello@venomhockey.co.uk.