Privacy Policy

Last updated: June 2026

VENOM (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit or make a purchase from our website.

1. Who we are

VENOM HOCKEY (“we”, “us”, “our”) is a UK-based partnership operating a field hockey brand specialising in sticks and protective accessories.

For any questions regarding this Privacy Policy or how we handle personal data, you can contact us at: hello@venomhockey.co.uk

2. Information we collect

We may collect and process the following personal data:

Customer and Order Information

Full name
Email address
Phone number
Billing address
Delivery/shipping address
Order history

Account and Communications

Customer account and login details
Messages sent via contact forms or email correspondence

Payment Information

Payment details are processed securely by third-party payment providers via Wix. We do not store or process card details directly.

Technical and Usage Information

IP address
Browser type, device information, and operating system
Information collected via cookies and similar technologies

3. How we collect your data

We collect personal data when you:

Place an order directly through our website
Create an account on our website
Contact us via online forms or email
Interact with our website, including through cookies and analytics tools provided by Wix

4. How we use your personal data

We use your personal data for the following purposes:

To process and fulfil orders, including delivery and payment handling
To manage customer accounts
To respond to enquiries and provide customer support
To send order confirmations and other service-related communications
To improve our website, products, and user experience
To comply with legal, accounting, and tax obligations
To send marketing communications where you have provided consent

5. Legal basis for processing

We process personal data under the following legal bases, in accordance with UK GDPR:

Performance of a contract – where processing is necessary to fulfil orders, manage accounts, and deliver products
Legal obligation – where processing is required to comply with legal, accounting, or tax requirements
Legitimate interests – to operate, maintain, and improve our website and services, provided these interests do not override your rights
Consent – where you have given explicit consent, such as for marketing communications

6. Sharing your data

We may share your personal data with trusted third parties where necessary to operate our business, including:

Payment service providers via Wix (such as Wix Payments, Stripe, or PayPal)
Delivery and courier services for order fulfilment
Website hosting and ecommerce services provided by Wix
Analytics and performance tools provided through Wix
Professional advisors, such as accountants or legal advisors, where required

We do not sell your personal data to any third parties.

7. International data transfers

We currently operate and sell primarily within the United Kingdom. However, some of our service providers (such as Wix and payment processors) may process personal data outside the UK.

Where personal data is transferred outside the UK, we ensure appropriate safeguards are in place in accordance with applicable data protection laws to protect your information.

8. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your experience and ensure the site functions correctly.

Essential cookies are required for key features such as account login, checkout, and website security.
Analytics cookies help us understand how visitors interact with our website, so we can improve performance and user experience.
Marketing cookies may be used for advertising, retargeting, or social media purposes if enabled.

You can manage or disable cookies through your browser settings at any time.

9. Data retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or to comply with legal obligations:

Order, billing, and shipping information is retained for 6 years for accounting and tax purposes.
Customer account data is deleted after 3 years of inactivity.
Messages from contact forms are retained for 3 years.
Website analytics data is retained according to Wix’s default settings.

10. Your rights

Under UK GDPR, you have the following rights regarding your personal data:

Right to access – You can request a copy of the personal data we hold about you.
Right to correct – You can request that we correct any inaccurate or incomplete personal data.
Right to deletion – You can request that we delete your personal data, subject to any legal or contractual obligations.
Right to object – You have the right to object to certain processing of your personal data based on our legitimate interests. Please note that we may still need to process data to fulfil orders or comply with legal obligations.
Right to withdraw consent – You can withdraw any consent you have given, for example for marketing emails, at any time. This will not affect the lawfulness of processing based on consent before it was withdrawn.
Right to data portability – You can request a copy of your personal data in a structured, commonly used, machine-readable format for your own use or to transfer to another service, where applicable.

To exercise any of these rights, please contact us at: hello@venomhockey.co.uk. We will respond in accordance with applicable data protection laws.

11. Changes to this policy

We may update this policy as our practices or legal requirements change. The latest version is always available on this page.